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Terms & Conditions

By using our service, you, the customer, are agreeing to the terms shown here on this website. By accepting our audio transcription service and agreeing prices, you, the customer, assumes full responsibility for the final proofreading and accuracy of documents. Any errors or omissions brought to our attention within 24 hours of receipt will be amended free of charge. Any other additions or amendments requested by the customer will be charged at £15 per hour.

Transcription Delivery / Turnaround Time

We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, quality of audio, unforeseen or other circumstances.


No refunds are applicable after commencement of work.

Confidentiality Agreements

We handle all supplied data, information and audio files as strictly confidential. However, we are happy to sign a confidentiality agreement should you require this


Whilst efforts are made to ensure that transcriptions are as accurate as they can be, JH Virtual Assistant assumes no liability for any errors or inaccuracies in our transcripts. We will not be held responsible or liable for any damages, or other problems, financial or otherwise, that occurs as a result of transcript inaccuracy. It is the responsibility of the client to proofread and ensure transcripts are accurate.